iNNi Home products are sourced, supplied and installed to meet your complete satisfactions. In the event that you have any questions or issues with your products please contact us and we will reply to your query as soon as possible. Some enqueries might take a little longer but we aim to get back to you before the end of the next business day.

iNNi Home are covered by Manufacturer Warranty in addition to all rights available to you by statute.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. 

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The Warranty can vary depending on the products, you will be advised of the warranty period during the purchase process. Please be advised that most of the Manufacturer’s Warranty are subject to conditions below: 

1. the purchaser carefully follows all instructions packed with the product;
2. the purchaser carefully follows the installation instructions provided and complies with the electrical wiring regulations, gas and/or plumbing codes;
3. the purchaser carefully follows the instructions provided in the owner’s handbook relating to the proper use and care of the product and does not use the product for any purpose other than the Domestic, indoor use, for which it has been designed.
4. the product was purchased and installed in Australia;
5. this Warranty does not extend to;

• Optional glass lids for hobs apart from claims which relate to mechanical or physical damage thereof at the date of purchase;
• Light globes (with the exception of microwave oven globes);
• Damage to ceramic glass caused by liquid or solid spillovers, lack of maintenance or impact. Please read the booklet explaining about liquids containing sugar;
• Damage to the surface coatings caused by cleaning or maintenance using products not recommended by the owners handbook;
• Defects caused by normal wear and tear, accident, negligence, alteration or misuse.
• A product dismantled, repaired or serviced by any serviceperson other than an authorised employee or agent of iNNi Home;
• The provision of service under this Warranty is limited by the boundary of the nearest agent’s area. Travelling cost incurred for service outside this area is not covered by this Warranty and will incur commercial cost to be paid by the customer regulated by the number of kilometres travelled beyond the service area.

For service, please contact your local iNNi office or dealer/retailer from whom you purchased the product. If you are unable to establish the date of purchase, or if the fault is not covered by this Warranty, or if the product is found to be in working order, you will be required to bear all service call charges. 

Disclaimer 

iNNi Home Pty Ltd

ACN 634 331 990

ABN 33 634 331 990

Suite 201/197 Young Street

Waterloo NSW 2017

Tel. 1300 987 632

© Copyright, iNNi Home Pty Ltd (iNNi Home). All rights reserved. All data posted on this website are subject to copyright and may not be copied, distributed, downloaded, modified, printed, reposted or transmitted in any way for commercial use.  

Disclaimer

Data on this website is provided by iNNi Home "as is" and without warranty of any kind. iNNi Home reserves the right to make changes or alterations to any iNNi Home product without prior notice. Whilst iNNi Home sincerely aims at ensuring that all information on this website is correct, this site may contain some errors or inaccuracies. 

iNNi Home on Data Security and Privacy

iNNi Home will not collect any personally identifiable information without your consent.

1. Use of personally identifiable information

iNNi Home will only collect personally identifiable information, such as your name, address, email address, telephone number or fax number, for the express purpose for which you provided the data (e.g. to process requests for information or brochures, to process orders or send out newsletters). This data is used to provide information and services which are tailored to your requirements and continually improve the quality of our offering.  

Your personally identifiable data will only be used within the iNNi Home group and by business partners who are commissioned by us to fulfil your requests. iNNi Home will exercise utmost diligence to protect your personal data. Thus, personally identifiable information which is collected while you browse our websites will always comply with Australian legislation.

2. Technologies 

iNNi Home uses Internet technologies (e.g. cookies, Java Script) for the sole purpose of making Internet applications easier to use. In order to improve the attractiveness of our websites, information is retrieved automatically in a limited number of cases (e.g. browser, operating system, click count, average time spent per page). This information is collected in such a manner as not to be personally identifiable.

3. Security 

iNNi Home guarantees to safeguard your personally identifiable information against loss, damage, corruption, manipulation, unauthorised access and unauthorised disclosure.  

4. Hyperlinks to other websites 

Cross-references (so called hyperlinks) on iNNi Home websites may connect to Internet sites run by other companies. iNNi Home does not accept any liability for the accuracy and legality of pages to which links are provided on this site. Miele also cannot accept any responsibility whatsoever for the content of such sites or their data security policies. 

5. Data security issues 

Any questions regarding data security at iNNi Home? If so, please do not hesitate to contact our Privacy Officer (info@innihome.com.au). 

Further developments in Internet technology will, of course, impact our data security strategy. Should there be any need to modify our policy, timely notification of changes will be given on this website.